The new age of intelligence

The world’s most intelligent PCs with Dell Optimizer

Latitude 3000
3310, 3x20
Latitude 5000
5x20 CS and 2-1
Latitude 7000
7x20 CS ans 2-1
Latitude 9000 Series
9x20 CS and 2-1
Essential productivity features at great value A perfect balance of performance, mobility and flexibility Premium laptops with sophisticated design and enhanced productivity features Thoughtfully crafted to experience innovation at full speed
Strategic Priorities
Best value reliability from edu to small and medium business Broadest range of features for high performance use Enterprise level mobility and user experience with premium materials Premium design with high end mobility
14, 15 inch LTE 13, 14, 15 inch LTE 13, 14, 15 inch LTE 14 inch 16:10, 15 inch 5G
Core i3 to i5 32GB Core i3 to vPro i7 64GB Core i3 to vPro i7 32GB Core i5 to vPro i7 32GB

Client Support Services

Feature comparison

 Base WarrantyProSupportProSupport Plus
Technical support through phone, chat and online Business hours 24x7 24x7
Hardware repair service delivery1 Varies Onsite Onsite
Self service case management and parts dispatch through TechDirect
Direct access to in region ProSupport engineers   Priority Access
Single resource for software and hardware expertise  
Command center monitoring and crisis management  
Software support with collaborative 3rd party assistance  
Case Management API for helpdesk integration  
Automated issue detection, notification and case creation by SupportAssist2  
Predictive issue detection for failure prevention by SupportAssist2    
Accidental damage repair for drops, spills and surges    
Retention of hard drive after replacement3    
Dedicated Technical Service Manager4    
Monthly support history and contract reporting4    

1Onsite not available on some Venue, Chromebook and Rugged Latitude products

2SupportAssist only available on Windows based products; predictive technology available on hard drives and batteries

3Hard drive retention not available on Chromebook or Venue tablets except the Venue 11 Pro

4Available for customers with 500 or more ProSupport Plus Systems