DELL | Services - ALSO Sweden AB (SE)

SERVICES

Dell ProSupport Suite for PCs

AI-driven predictive, proactive support keeps end users working at full speed and IT admins looking ahead

Dell ProSupport Suite for PCs provides a range of support options to meet the needs of businesses from small companies to large enterprises.

Support to reduce IT time spent on routine tasks, ProSupport has 24x7 direct access to ProSupport engineers, onsite repairs on the next business day and automated, proactive issue resolution.

Or the highest level of support, ProSupport Plus includes all the features and benefits of ProSupport, as well as Accidental Damage service, actionable telemetry driven insights and recommendations into PC performance and predictive technology that virtually eliminates unplanned downtime.

Accidental Damage included with ProSupport Plus

What is Covered

✔ Liquid spilled on or in unit

✔ Drops, falls, and other collisions

✔ Electrical surge

✔ Damaged or broken LCD due to a drop or fall

What is not Covered

✘ Damage due to fire

✘ Intentional damage

✘ Normal wear / Cosmetic damage

✘ Theft or loss

Key Benefits

✔ Accidental Damage is repaired in the office or on the go

✔ No out of cycle budget requests

✔ Prolonged life of your IT investment

Keep Your Hard Drive included with ProSupport Plus

If a hard drive replacement is needed, the customer keeps the hard drive and data

Key Benefits

Security - You control access and disposal of sensitive data and intellectual property
Compliance - You comply with privacy regulations (GDPR) and internal policies
Value - The service covers multiple drives in a system and multiple failures per drive.