Client Services​

Client Support Services

Feature comparison

 Base WarrantyProSupportProSupport Plus
Technical support through phone, chat and online Business hours 24x7 24x7
Hardware repair service delivery1 Varies Onsite Onsite
Self service case management and parts dispatch through TechDirect
Direct access to in region ProSupport engineers   Priority Access
Single resource for software and hardware expertise  
Command center monitoring and crisis management  
Software support with collaborative 3rd party assistance  
Case Management API for helpdesk integration  
Automated issue detection, notification and case creation by SupportAssist2  
Predictive issue detection for failure prevention by SupportAssist2    
Accidental damage repair for drops, spills and surges    
Retention of hard drive after replacement3    
Dedicated Technical Service Manager4    
Monthly support history and contract reporting4    

1Onsite not available on some Venue, Chromebook and Rugged Latitude products

2SupportAssist only available on Windows based products; predictive technology available on hard drives and batteries

3Hard drive retention not available on Chromebook or Venue tablets except the Venue 11 Pro

4Available for customers with 500 or more ProSupport Plus Systems