Allied Telesis services and support

Support plans


Available for one- and three-year terms, the Allied Telesis Net.Cover® support program provides flexible and comprehensive coverage for customers wishing to enhance and extend the features offered by standard warranties. Net.Cover can further safeguard your customers’ network and simplify their maintenance budget with a single fee.

The Net.Cover® program provides:

Online solutions

Using an online support service, you can raise and track the status of your technical support incidents 24/7.

Knowledge base

Access a wide range of problem resolution tools and information prepared by our Allied Telesis technical experts.

Telephone support

Receive toll-free telephone access to the Allied Telesis Technical Assistance Centre (TAC).

Free hardware repair

A Net.Cover service agreement covers the cost of all hardware repairs, saving you from unforeseen budgetary constraints.

Software subscription service

Get online access to OS software patches, bug fixes and upgrades.

Managed and professional services


Allied Telesis Net.Pro provides access to a cross-functional team of experts who can design, implement and assess your customers’ network applications. Using the most advanced technologies, Allied Telesis consultants will work alongside you to develop a Professional Service plan to meet your business goals and requirements.

Network Design Service

Allied Telesis consultants design a proven solution tailored to your specific requirements.

Network Implementation Service

Entrusting your network implementation to our Professional Services team ensures a rapid, confident start to your network projects.

Network Assessment Service

Expert assistance from our engineering team to enhance your networking value.


With Net.Monitor you can concentrate on your core business while Allied Telesis applies years of knowledge and experience to monitor the health and status of your customers’ networks. They support network equipment from multiple vendors and carriers, providing the flexibility to support growing networks.



With Net.Assist, IT staff can gain fast, reliable access to the Allied Telesis Global Support Centre engineers. Allied Telesis experts work with IT teams to provide advice on network implementations, features, usage, problem diagnosis, resolution and system defect identification.

The expert team can help with:

  • Automated response and fault ticketing
  • Web-based ticket update services
  • Skills- and fault-based routing and escalation


Learn more about all Allied Telesis services and support

Learn more about all Allied Telesis services and support

Contact us

Contact our Nordic Allied Telesis specialist regarding custom solutions or end customer projects.

Ola Westin

Sales Specialist Solutions Allied Telesis