Available for one- and three-year terms, the Allied Telesis Net.Cover® support program provides flexible and comprehensive coverage for customers wishing to enhance and extend the features offered by standard warranties. Net.Cover can further safeguard your customers’ network and simplify their maintenance budget with a single fee.
The Net.Cover® program provides:
Using an online support service, you can raise and track the status of your technical support incidents 24/7.
Access a wide range of problem resolution tools and information prepared by our Allied Telesis technical experts.
Allied Telesis Net.Pro provides access to a cross-functional team of experts who can design, implement and assess your customers’ network applications. Using the most advanced technologies, Allied Telesis consultants will work alongside you to develop a Professional Service plan to meet your business goals and requirements.
Network Design Service
Allied Telesis consultants design a proven solution tailored to your specific requirements.
Network Implementation Service
Entrusting your network implementation to our Professional Services team ensures a rapid, confident start to your network projects.
With Net.Monitor you can concentrate on your core business while Allied Telesis applies years of knowledge and experience to monitor the health and status of your customers’ networks. They support network equipment from multiple vendors and carriers, providing the flexibility to support growing networks.
With Net.Assist, IT staff can gain fast, reliable access to the Allied Telesis Global Support Centre engineers. Allied Telesis experts work with IT teams to provide advice on network implementations, features, usage, problem diagnosis, resolution and system defect identification.
The expert team can help with:
- Automated response and fault ticketing
- Web-based ticket update services
- Skills- and fault-based routing and escalation