Microsoft Teams Phone: Secure, Simple, Reliable


The hybrid workplace is here to stay. Find out more about how Microsoft Teams Rooms conferencing solution can help you stay connected.

Introducing the future of phone calls

It’s time to wave goodbye to desk phones. As the digital transformation continues, companies are looking for ways to streamline the way their employees collaborate, with telephone-based communication largely left behind. But sometimes — short phone calls offer the fast answers that businesses need. That’s why it’s time to move to the future of phone calls, with Teams Phone.

With Microsoft Teams Calling solutions, voice calls can easily be integrated into existing collaboration and digital transformation initiatives. Suitable for both small and medium-sized businesses and enterprise organisations — Microsoft Teams Phone is proven to increase collaboration and productivity, while also creating substantial total cost of ownership (TCO) savings.

Help your customers improve their business outcomes — with Microsoft Teams Phone.

Teamwork is key to success

Keeping the lines of communication open is a key driver for growth, according to the Forrester 2020 Microsoft Teamwork Partner TEI study commissioned by Microsoft. To optimise effective teamwork, Meetings, Calling, and Devices need to be layered on top of an established Teams collaboration solution and practice.

One key area of opportunity is the design, deployment, and management of meetings and meeting rooms. But — another is phone calls. Even for partners that don’t traditionally specialise in voice solutions, being able to offer these to your customers is now crucial.

The transition to cloud is driving innovative technologies

With so many customers now relying on cloud-based solutions, it’s time to update your business model to support this transition. Now is the time to show traditional businesses that relied on telephone communications in the past that there’s a better way.

By updating their systems to voice in the cloud — employees can take their phone number anywhere they are. Deliver dial-tone calls all around the world and capitalise on this shift towards cloud for telephony. By offering expertise in this area, you can show your customers how to integrate new ways of working combined with innovative technologies as they navigate the future of work.

Introducing Teams Phone

Simplified communication and collaboration

No matter where team members are, they can stay connected thanks to the only communications solution native to Microsoft Teams. 

Enterprise-grade communication

Thanks to a simple-to-manage and intuitive experience, administrators can stay focused on keeping their organisation connected.

Mobile-first experiences

Whether employees are remote, in-office, oor hybrid — Teams Phone offers the flexibility they've come to expect as standard.

Microsoft Teams Phone makes calls simple,
thanks to:

  • An easy to use, all-in-one solution
  • Calls from anywhere, anytime
  • Secure and reliable service
  • A rich audio experience
  • Streamlined management

Get to know Microsoft Teams Phone

Your customers can take advantage of these key benefits: 

Basic call control

Connects to teams, customers, and partners with voice calls from Teams chat, the Calls app, and the public switched telephone network (PSTN).

Advanced call control

Modern phone capabilities help meet the needs of evolving businesses.

PSTN calling

Calls made using PSTN connectivity options can be easily integrated with the Teams Phone system.

Contact centre

As a hub for both internal and external customer connections, Teams Phone can help support customer interaction work streams.


Seamlessly transition between devices, with high-quality audio and video communication, instantly.  

Microsoft Teams Phone packages

With three different packages to choose from, your customers can find the perfect combination
of functionality and price.

DescriptionTeams Phone Basic1Teams Phone Standard2,3Teams Phone with Calling Plan2,3Microsoft 365 E54
VoIP calling 1:1 and group VoIP calling E2E encryption for 1:1 VoIP calls. yes yes yes yes
Phone System Cloud-based call control that enables connection for PSTN voice calls when paired with Microsoft Calling Plan or your own operator. no yes yes yes
Microsoft Calling Plan Make phone calls using PSTN connectivity options combined with Phone System.  no no yes no

1A Microsoft 365 plan is required  

2Qualifying prerequisite plans: Microsoft 365 Business Basic, Business Standard, Business Premium, A1, A3, E1, E3, F1, F3 and Office 365, E1, E3, A1, A3, F3   

3Add-on licence  

4Microsoft 365 E5 combines best-in-class productivity apps with advanced security, compliance, voice, and analytical capabilities 

Find out more…

Microsoft Teams Phone Standard

  • Cloud-based phone system
  • Make and receive voice and video calls using an internet connection or PSTN
  • Join calls from a range of devices
  • Seamlessly transfer calls between devices
  • Add operator PSTN service with Operator Connect or Direct Routing
  • Integrate mobile calling plans with Operator Connect Mobile
  • 99.99% uptime SLA 

Microsoft Teams Phone with Calling Plan

  • Everything included in Teams Phone Standard plus…
  • Phone number and PSTN service from Microsoft
  • Inclusive of domestic calling

Microsoft 365 E5

  • Everything included in Teams Phone Standard plus…
  • Productivity apps and services
  • Enterprise-grade security and compliance

Your opportunity to offer customers what they want

First of all, what do customers want?  

  • To improve their businesses processes
  • To streamline their operations
  • Create a better user experience
  • Achieve their digital transformation goals
  • Create more time to drive profits
  • To build a hybrid workplace

And forward-thinking technology partners have already discovered that unified communication solutions that can meet customers’ needs are in high demand. With Teams Phone, you can offer voice in the cloud services and help your customers access better communication and better business outcomes.  

The opportunity for partners to tap into the SMB UCaaS market is bigger than ever before. Here’s how Teams Phone can help:

  • A unified experience: customers want one solution that can do it all. They’re looking to move their traditional siloed workloads to something that can offer a seamless experience across all communication modalities.
  • Managed services: Offering meetings and calling capability as a managed service is a growing market for non-traditional voice partners. These services can help grow revenue, offer larger margins than project-based delivery, and help develop strategic relationships with your customers.
  • Differentiating from the competition: In an increasingly crowded and competitive market — standing out is crucial. Offering advanced solutions including meetings, calling, and security is one of the best ways to stand out.
  • Selling to the entire organisation: Rather than siloed solutions for different departments, organisations are shifting towards models that consider the business as a whole.
  • Offering a subscription model: Redefining your teamwork offerings to focus on subscription-based models helps organisations predict their expenditure, vital in today’s economy.
  • Focusing on consumption: By monitoring how much each solution is being used, it’s easier to recommend specific changes for individual customers. Higher consumption generally creates a faster ROI and boosts customer satisfaction.

Tap into this rapidly-growing opportunity  

Offering customers the opportunity to streamline their communications solution helps you tap into a growing market.   

In the SMB market, partners already offering Microsoft 365 report that for every $52 they make per user per month within the Microsoft stack — a significant $31 of that comes from the Teamwork opportunity.  

Microsoft Teams
Phone in action

Ready to learn more about what existing customers have got to say about Teams Phone? Check out these case studies for first-hand details about how Teams Phone can offer a unified communications experience for the future of work.

Learn more

Bring Teams Phone to your customers

Grab these helpful resources and get ready to add Teams Phone to your portfolio.

Take part in our training sessions

At ALSO, we’ve developed a comprehensive range of training plans designed to help you demonstrate the value of Teams Phone to your customers.

Manage Teams Phone settings and policies*

Discover how to configure a range of Teams Phone features including call queues, auto attendants, caller ID, and call park.

Sign up

Introducing Teams Phone with Calling plans*

During this on-demand webinar, find out more about Teams Phone Calling Plans.

Sign up

Boost productivity with Microsoft Teams Phones*

This on-demand webinar explains everything your customers want to know about how to use Teams Phones to boost employee productivity.

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Microsoft SMB webinar series

Led by a team of Microsoft experts, this webinar series shows you how to tap into the opportunity of voice in the cloud for SMB.

Sign up

* Please note that these resources are in English only.

Login to ALSO’s e-learning platform is required for all training sessions.