Dynamics 365 for Customer Engagement
Accelerating digital transformation to meet evolving customer needs.
Microsoft Dynamics 365 is an advanced CRM (customer relationship management) system that combines best-in-class business applications with powerful automation capabilities to streamline sales, marketing and service processes. It helps teams focus on what matters most: building customer relationships.
Dynamics 365 can be customised to suit any business size or type. Choose a stand-alone application for a specific line of business, or combine multiple tools in a powerful integrated solution.
Simplify tasks by combining CRM, Office 365 and other apps in a single cloud-based solution connected by a common data model.
Work seamlessly with familiar Microsoft applications, customise as required, scale in the cloud.
Rely on robust, built-in security as well as comprehensive access controls for apps and data.
Work with all kinds of customer data to deliver personalised experiences and track the health of customer relationships.
Automate workflows with a solution that works with familiar applications, including Office 365 and LinkedIn. Enable sales teams to easily share customer information and files directly from Microsoft Teams. Work form anywhere with seamless mobile connectivity while collaborating with colleagues and customers in real-time to close deals faster.
Go beyond sales force automation and tackle more complex sales processes. Sales Enterprise offers customisation, extensibility and embedded intelligence, as well as all functionalities available in Sales Professional.
Give teams the data and technology they need to create connected, personalised customer experiences. Customer Service utilises AI-enabled insights to deliver tailored services and proactively solve problems.
Deliver seamless service experiences with a unified data and technology infrastructure that combines self-service options, easily updated knowledge base articles and full integration with pre-built solutions from Microsoft and third parties.
Find and nurture more sales-ready leads using multi-channel campaigns and personalised lead nurturing. Align sales and marketing together with one source of shared information, connected processes, and Office 365 collaboration tools. Make smarter decisions using concise dashboards and reporting to improve marketing ROI.
Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 Project Service Automation empowers users to deliver profitable projects on time and within budget while increasing employee productivity.
Whether you are just getting started, or looking to improve existing solutions, ALSO can give you access to expert guidance and support for buying, implementing and optimising your Microsoft Business Applications solution.
Become a trusted implementation partner and help your customers get more value out of their Business Applications investments. Call us now to get access to the support, resources and training you need to grow your business.