Microsoft Business Applications

Digital transformation is revolutionising core processes, from product development and customer

service, to operational management and employee engagement. Microsoft Business

Applications helps organisations stay ahead of the curve.

Build intelligence into the heart of business

Microsoft Business Applications is a deeply interconnected suite of intelligent cloud solutions designed to accelerate excellence in customer engagement, enterprise resource planning and business analytics.

The platform applies intelligence to all forms of data so organisations can evolve from reactive decisions to proactive strategies that drive business results.

Source: Magic Quadrant for the CRM Customer Engagement Center, Gartner, 2019

Choose native integration for unique benefits

A unique advantage of Microsoft Business Applications is that many of its advanced tools and services can be utilised via familiar Office 365 applications that organisations already use every day. This native integration ensures quick and easy onboarding, seamless user experiences and automatic access to new functionalities as soon as they become available.

Faster to learn and onboard

Users work from where they are – Outlook or Teams

Reduced reliance on developers and third-party support

What does Microsoft Business Applications include?

Microsoft Dynamics 365

Next-generation intelligent business applications covering Customer Engagement and Enterprise Resource Planning (ERP):

  • Dynamics 365 Sales
  • Dynamics 365 Marketing
  • Dynamics 365 Customer Service
  • Dynamics 365 Field Service
  • Dynamics 365 Project Service Automation
  • Dynamics 365 Finance
  • Dynamics 365 Supply Chain Management
  • Dynamics 365 Retail
  • Dynamics 365 Talent

Power Platform

Advanced technologies that make creating, curating and analysing data easier for everyone:

  • Power BI
  • AI
  • PowerApps
  • Flow

Common Data Service

A secure cloud-based data platform for storing, managing, and controlling access to data used by Business Applications.

Discover the power of applied intelligence

Explore Microsoft Business Applications capabilities here.

Customer Engagement

Empower teams with the streamlined data and unified technology they need to create rewarding customer journeys.

Engage now

Unified Operations

Transform operational efficiency through process optimisation and intelligent decision making.

Learn more

Business Central

Accelerate growth with a comprehensive solution designed for small to medium-sized businesses.

Start here

Power Platform

Equip every employee with the insights they need to make confident decisions and the tools they need to drive growth.

Explore solutions


Take advantage of a broad range of add-ons that can extend the functionality and value of Dynamics 365 in any business context.

View add-ons

ALSO services

ALSO has the right expertise, resources and partners to handle any Microsoft Business Applications project.

Get started

Need an IT partner to accelerate your success with Business Applications?

Whether you are just getting started, or looking to improve existing solutions, ALSO can give you access to expert guidance and support for buying, implementing and optimising your Microsoft Business Applications solution.

Become a Business Applications implementation partner

Become a trusted implementation partner and help your customers get more value out of their Business Applications investments. Call us now to get access to the support, resources and training you need to grow your business.

New potential CSP partner: register here