Dynamics 365 for Customer Engagement

Accelerating digital transformation to meet evolving customer needs.

Drive peerless customer engagement with Dynamics 365

Microsoft Dynamics 365 is an advanced CRM (customer relationship management) system that combines best-in-class business applications with powerful automation capabilities to streamline sales, marketing and service processes. It helps teams focus on what matters most: building customer relationships.

Dynamics 365 can be customised to suit any business size or type. Choose a stand-alone application for a specific line of business, or combine multiple tools in a powerful integrated solution.

1 2Source: Aspect Software, “The Aspect Customer Experience Index,” 2018

What’s included in Dynamics 365?

Dynamics 365 delivers purpose-built Customer Engagement applications to support specific business functions.

Dynamics 365: Customer Engagement Applications

How Dynamics 365 helps organisations succeed


Simplify tasks by combining CRM, Office 365 and other apps in a single cloud-based solution connected by a common data model.


Work seamlessly with familiar Microsoft applications, customise as required, scale in the cloud.


Automate workflows to create efficient processes for sales, service, marketing and other teams.


Rely on robust, built-in security as well as comprehensive access controls for apps and data.


Work with all kinds of customer data to deliver personalised experiences and track the health of customer relationships.


Access customer records, sales insights, and alerts with Outlook across devices, or via the Teams app.

Get an engagement solution for any business type or need

Dynamics 365 Sales Professional

Automate workflows with a solution that works with familiar applications, including Office 365 and LinkedIn. Enable sales teams to easily share customer information and files directly from Microsoft Teams. Work form anywhere with seamless mobile connectivity while collaborating with colleagues and customers in real-time to close deals faster.

  • Built for SMBs
  • Familiar user experience
  • Anytime, anywhere access

Do you or your customers want a kickstart with Sales Professional?

Book a call

Dynamics 365 Sales Enterprise

Go beyond sales force automation and tackle more complex sales processes. Sales Enterprise offers customisation, extensibility and embedded intelligence, as well as all functionalities available in Sales Professional.

  • Built for small to enterprise-level organisations
  • Full sales force automation
  • Advanced customisation capabilities

Dynamics 365 Customer Service Enterprise

Give teams the data and technology they need to create connected, personalised customer experiences. Customer Service utilises AI-enabled insights to deliver tailored services and proactively solve problems.

  • Supports complex scenarios with intelligent, configurable capabilities
  • Interact via customers’ preferred channels (eg SMS, chat, phone)
  • Resolve cases faster with cross-company collaboration

Dynamics 365 Customer Service Professional

Deliver seamless service experiences with a unified data and technology infrastructure that combines self-service options, easily updated knowledge base articles and full integration with pre-built solutions from Microsoft and third parties.

  • Streamlined capabilities for less complex scenarios
  • Intuitive agent experience
  • Dynamic guidance for better outcomes

Dynamics 365 Marketing

Find and nurture more sales-ready leads using multi-channel campaigns and personalised lead nurturing. Align sales and marketing together with one source of shared information, connected processes, and Office 365 collaboration tools. Make smarter decisions using concise dashboards and reporting to improve marketing ROI.

  • Run automated email campaigns
  • Plan and promote sales events
  • Create interactive online forms
  • Generate and score leads

Dynamics 365 Project Service Automation

Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 Project Service Automation empowers users to deliver profitable projects on time and within budget while increasing employee productivity.

  • Manage projects with confidence
  • Optimise resources
  • Forecast project profitability

Dynamics 365 Field Service

Optimise field operations with built-in intelligence, remote monitoring, and tools that enable technicians to deliver quality work efficiently and effortlessly.

  • Detect and resolve service issues remotely
  • Optimise resources
  • Enhance field service operations

Speak to a Dynamics 365 expert

Whether you are just getting started, or looking to improve existing solutions, ALSO can give you access to expert guidance and support for buying, implementing and optimising your Microsoft Business Applications solution.

Become a Dynamics 365 IT partner

Become a trusted implementation partner and help your customers get more value out of their Business Applications investments. Call us now to get access to the support, resources and training you need to grow your business.

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Popular tools and resources for Microsoft Dynamics 365

Download center

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eLearning courses

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Customer cases

See how other businesses have embraced Microsoft Business Applications