As current trends continue, we are seeing an increased preference for radio communication solutions in both the private and the professional environment. We can tell you everything you need to know about radio connectivity – from its clear advantages to its various areas of application in the retail environment (branch/store radio communication networks).
Radio technology is a communication solution. It is used to exchange information with colleagues quickly, easily and confidentially. It has widely varying areas of application. Just click through the different topics below to browse some different application concepts for radio communication solutions.
A radio communication solution has many advantages. This is why many customers already use this solution. Some of the advantages at a glance:
- Huge time and travel savings, leading to increased efficiency
- Optimized communication due to constant availability of all colleagues
- Improved customer service based on rapid exchange of information and minimized noise levels
- Improved security for employees and customers in the event of theft and fire alarms
- Improved team spirit
The great advantage of a radio communication solution is that it leads to savings due to improved efficiency. This means that the radio solution has usually paid for itself within three or four months:
A communication solution of this type can also lead to increased sales due to improved customer service.
Our communication solution is far more than just the radio equipment that we provide. We can expand your solution in various areas: from machine interfaces to the installation of customer bells and targeted information about the customer - all connected using radio technology.
To do this we work with various manufacturers to provide you with a custom solution that has been tailored for your specific application area
The food retail industry, in particular, already works with a large-scale radio communication solution. There are many reasons for this. On the one hand, the emphasis is on increased efficiency and optimization in order to reduce costs. On the other hand, customers expect excellent customer service. Our communication solution meets both of these goals. Employees use the radio devices to communicate quickly and easily. This significantly reduces the routes travelled and optimizes store processes.
However, the communication solution goes much further than this: It is possible to network the store further by including components such as baking machines, deposit machines and bells (e.g. for goods receipt or customer queries) in the communication solution. This keeps you informed of all the important information regarding your store, enabling you assign tasks more efficiently and provide your customers with an enjoyable shopping experience.
DIY stores usually cover a large floor space in order to provide their customers with the widest possible range of products. This leads to increased travel distances for customers and employees. Radio communication solutions can significantly minimize these. This means that employees finally have time to concentrate on their main responsibility: helping the customer.
With the radio devices, employees can reach all their colleagues at the push of a button without having to dial an extension number on a DECT phone. Multiple charging stations make it easy to charge several radio devices simultaneously.
This communication solution can be extended as required: For example, different bells such as goods receipt bells and bells for customer queries can be installed and integrated with the radio communication technology. This ensures that all employees are always kept up to date and know where they are needed.
Tip: Install customer bells near support-intensive products. Your sales in those areas will increase. We promise!
Radio communication solutions are also incredibly helpful to fashion retailers. Employees are constantly exchanging information on stock levels or customers, for example.
Customer service and support is paramount in the fashion sector. At any given time, it may be necessary to contact a specific employee or call up information on the latest collections. To avoid leaving the customer to look for a colleague or specific information, employees can pass on their queries quickly and easily via radio. In the meantime, they can continue to advise the customer and make them aware of other products. This is another area in which a radio solution can be used to connect a customer bell (e.g. in changing rooms).
The hotel industry relies increasingly on a radio communication solution. Employees value the ability to remain in constant communication with their colleagues, saving them long travel times. At the same time, all employees can be kept informed, enabling them to react quickly and correctly, especially in exceptional situations.
But communication between employees is not the only advantage. One future-oriented approach is to include customers in the communication: for example, each room could have a customer bell for queries. This information is then passed on to all employees so that they can respond to the customer as quickly as possible. These bells can also be assigned to the most frequent queries (e.g. “refill minibar” or “request evening meal”).
The cleaning staff can also be better coordinated and a finished room can be reported to reception more quickly.
Establishments such as bars, cafés and restaurants are also increasingly turning to radio communication solutions. In this sector, it is common for the kitchen and the customer area to be physically separate. As a result, employees often have to walk between these areas. A communication solution reduces the distances travelled and increases the speed with which customers receive information.
Here too, the communication system can be expanded with various possible solutions: On the one hand, bells can be placed in the kitchen to inform colleagues elsewhere in the establishment when a meal/drink is ready to be served to the customer.
On the other hand, customers can also be included in the communication: For example, a bell can be attached to each table that the customer can use to make a request or place an order. In this way, it is possible to increase turnover. Tables can be cleared and cleaned faster when a customer leaves, and then made available sooner for the next customer.
Employees in the pharmacy sector spend a lot of time advising customers. Colleagues need to communicate and access the most important information quickly, easily and discretely. This is the perfect environment for a radio communication solution that can improve efficiency and customer service, resulting in increased profits.
This communication solution can also be extended with additional functions. For example, a goods receipt bell or various bells for customer queries can be integrated. This provides customers with a more enjoyable shopping experience, ensuring they get the advice they need more quickly, which also increases turnover.
Department stores are characterized by a high level of availability for a wide range of goods for almost every need. The size of these stores means increased travel times both for customers and especially for employees.
Given the large floor spaces required by department stores, it makes sense to use a communication solution that allows employees to communicate and exchange information with their colleagues quickly and easily. It is also possible to create different communication groups that can communicate within their respective teams, without broadcasting to all colleagues.
The solution for this sector can also be extended far beyond just radio communication. The large floor spaces involved are ideal for the installation of different bells. These can be used for notification when a supplier rings the goods receipt bell or when a customer in a particular department has a query or needs advice.
Digitization and the increasing popularity of online shopping mean that toy stores are also under greater pressure to increase efficiency and reduce costs, while also improving customer service and therefore also sales. This is the perfect environment for a radio communication solution.
Employees can use the communication solution to communicate quickly and easily. This saves travel distances and time, while increasing efficiency.
Meanwhile, other solutions can also be integrated. For example, a goods receipt bell or various bells for customer queries can be integrated - all networked with the radio devices. This can improve customer service enormously, leading to increased sales.
The furniture and interior design retail industry is becoming increasingly popular. As a rule, furniture stores are characterized by huge floor spaces. This means significant travel distances for customers and employees alike.
A radio communication solution can significantly minimize these distances. This saves a lot of time that employees can spend advising the customer instead.
Due to the many different departments, it can make sense to choose smaller groups for communication (e.g. kitchen department, bathroom department, etc.).
It is also possible to integrate various bells for goods receipt or complaints, for example, as well as customer bells at different locations in the store. When a bell is pressed, employees are notified via headset that a customer needs their support at a specific location.
The pet supplies retail sector relies increasingly on a radio communication solution. The communication solution connects all colleagues via a single channel. This channel can be used to exchange important or confidential information quickly and discreetly. This means that employees can save time by calling their colleagues directly instead of having to look for them.
Communication solutions are worthwhile in larger and smaller stores. In both cases, employees travel many miles a day, which can be minimized using this kind of solution. This saves time and money, and is also more pleasant for colleagues, increasing the time they can spend with the customer.
This communication solution can also be extended as desired: From the integration of goods receipt bells to customer bell solutions that can be operated as desired. Particularly in consulting-intensive departments (e.g. the aquarium area), customer satisfaction and therefore sales can be increased using customer bells.
The book trade is increasingly under pressure in an era of online shopping. It is important to streamline processes and costs, but also to increase customer service with high-quality and intensive support. This is an area well suited to a radio communication solution.
The communication solution allows all employees to communicate and exchange information. This makes it possible to greatly reduce travel distances. At the same time, the customer receives the required information far quicker.
The solution in the book retailing sector can also be extended as far as desired. For example, goods receipt bells can be included in the communication processes. In addition, different bells can be installed at various locations in the store where they can be operated by customers as desired.
The electrical retail trade is usually characterized by large stores, which have long travel paths for customers and employees. Employees cover many miles every day. These distances can be reduced by a communication solution. A solution of this kind means that employees are not forced to call colleagues via DECT phone or look for them in person.
With a radio communication solution, all colleagues can be reached at the touch of a button, making it possible to request and share information quickly and easily. This results in a more enjoyable experience for employees and especially for customers, positively influencing sales.
But radio communication is just one aspect of this solution. For example, bells can also be installed at goods receipt or at the info point. In addition, bells can be installed at various locations throughout the store, which the customers can use when needed.
The retail sector for hobby and leisure articles involves a high level of customer support, with many discussions between customers and employees. During these discussions, employees often need to consult with a colleague in order to provide the correct information. Sometimes, employees end up searching in vain for a colleague with the correct specialist knowledge.
A communication solution can solve this challenge, as it ensures that all colleagues can be reached immediately. Not only does this reduce travel times, it also reduces the time required to provide the customer with the information.
This communication solution can, however, also be extended as desired: For a variety of applications, from goods receipt to customer information, multiple bells can be connected and included in the existing infrastructure.
The shoe retail industry is characterized by a huge number of customer discussions. Customers frequently want shoes in a size that is not available on the shelf. As a result, employees very often have to go to the store room to look for a pair of shoes in the right size. The customer is left alone during this time. If the search takes too long, the customer leaves!
Using our communication solution solves this problem: The employee can communicate the desired shoes in the required size via radio and a colleague in the store room can bring the shoes to the customer. The employee can now stay with the customer and continue to advise them - the ideal situation.
Employees can also discreetly exchange important information across the store. Bells for customer queries or goods receipt also make a lot of sense for this sector.
With SEAMCOM you are choosing a provider with many years of extensive experience in equipping different customer sectors with a radio communication solution. SEAMCOM is Europe's largest and most successful distributor of Motorola radio technology. SEAMCOM is also the market leader for radio communication solutions in the European retail sector. Together with our partners, we have equipped nearly 25,000 stores in 30 countries with 300,000 radio devices.
With radio devices from the world market leader Motorola, you are opting for high-quality products that meet every requirement. SEAMCOM and Motorola have enjoyed an excellent and successful partnership for many years.
Another good reason is the immediate usability of the radio communication solution from SEAMCOM. No installation necessary - the radio technology can be used immediately: it couldn’t be quicker or easier.
With custom programming solutions, we can increase your protection from eavesdropping. This ensures that unauthorized third parties can not overhear your communications.
Thanks to the logistical network of our parent company, ALSO Deutschland GmbH, we can also process your request for large quantities within a short time in order to ensure a rapid rollout.
If you are not already enthusiastic about a radio communication solution, we can offer you a low-cost rental option that allows you to test our radio technology.
All Motorola radio devices are easy to use. We also offer on-site training or alternatively, a webinar. We benefit from our 600 specialist retail partners who can support you on site. We are pleased to share our experience and expertise with you, providing you with tips on using radio technology.
In addition to training, we also provide further documentation on the smooth and efficient use of the radio communication solution. This includes documents such as instruction manuals, informational materials, posters for you and your customers, or even commissioning videos.
If you have any queries when operating our solution (e.g. from a technical or legal point of view), we can offer a hotline to provide you with the help you need as quickly as possible.
Our communication solution is far more than just the radio equipment that we provide. We can expand your solution in various areas: from machine interfaces to the fitting of customer bells and targeted information about the customer - all connected using radio technology.
