We don't negotiate with terrorists
(Keynote in English)
Michael Sjøberg | Head of Crisis Management & Ransomware Negotiations, Delta Crisis Management AG
When a serious incident hits, leadership teams are forced to make fast decisions with incomplete information, competing priorities, and real operational pressure. What matters in those moments is structure, clear roles, disciplined communication, and the ability to stay focused while the situation evolves.
Hostage negotiator Michael Sjøberg offers a practical perspective on managing high-stakes crises, including complex extortion and ransomware incidents. He shares how to build decision-making rhythm, manage stakeholders, handle uncertainty, and maintain control of messaging and direction when the pressure is highest.
Michael has worked professionally with crisis management since 2005. He is trained as a negotiator by New Scotland Yard, helped establish the Danish Defence hostage management concept, and advises both public and private organisations on crisis leadership, crisis communication, and strategic incident handling. He is also a frequently used expert source in Danish media.
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