Initial situation

  • Wide range of products
  • Massive increase in aftersales requirements
  • Over 100 different repair processes no longer solvable
  • No IT system available
  • Long processing times


Objective

  • Relief of strain on employees and increase in efficiency of the post offices in aftersales
  • Unified and user-friendly process for all post offices
  • Improved flow of information
  • High cost transparency with transaction based billing


Solution

  • Web-based tool Repair Log
  • System-supported processes
  • Centralized triage
  • B2B hotline
  • Takeover of the estimate management
  • Interfaces to the repair centers


Customer benefits

  • One process for all product groups
  • Scalable and dynamic solution
  • Satisfied end customers and satisfied employees
  • Transaction-oriented billing



“With the professional ALSO Repair Solution, we were able to relieve the strain on our employees and greatly increase the efficiency in our post offices. At the same time, we were also able to increase the satisfaction of our customers and our employees significantly.”


Peter Pitek
Leiter Netzsupport / Mitglied der Geschäftsleitung
Post CH Ltd / PostalNetwork