Return & Repair

Take advantage of transparent end-to-end solutions in the field of after-sales.

Sophisticated product flow in return logistics: We design modular and integrated services that are tailor-made to suit your requirements. Our after-sales service portfolio is as versatile as it is comprehensive. We operate integrated complex networks, ensuring that you have an overview over the entire value chain.

Bachmann

Acquisition of Bachmann Mobile Kommunikation AG

Bachmann is a leading Swiss repair and logistics provider for aftersales service in the entertainment electronics and mobile communications industries.

Acquisition represents another important milestone for ALSO in expanding our service business. The move will benefit you in the form of bundled know-how, high quality standards and seamless end-to-end processes.

Repair Service Center

After-sales service portfolio

Our "Repair Log" web-based tool stands for quality and transparency in the repair business. Manage returns and repairs efficiently and with superb quality throughout the entire process. The tool is connected to key market players and can be used online by the various stakeholders in the repair process chain.

Improve your customer loyalty with efficient after-sales services. Our transparent return logistics enable you to transform negative customer experiences into positive ones.

Swap
We replace faulty equipment with new equipment, thus minimising your customers' waiting times.

Triage
Our returns sorting is quick and customer-focused, thus ensuring short processing times and fair costs.

Wiping & shredding
We delete data in a reliable manner, in accordance with international certified standards. If necessary, disks or other data carriers are physically destroyed using a special shredder.

Improve your customer loyalty with efficient after-sales services. Our transparent return logistics enable you to transform negative customer experiences into positive ones.

We specialise in rapid, low-cost professional repair of defective high-tech devices. Cutting-edge testing systems, highly motivated staff, reliable infrastructure and extensive experience are the cornerstones of our success.

We continuously monitor workflows and adjust these as necessary to ensure the high quality of our services. All services are performed in line with manufacturer specifications and requirements. Our repair business units are certified for ISO 9001:2000.

Repair Service Center

Transport
Whether from your home or from a POS, faulty equipment is transported overnight to our individual repair centres and dispatched to your specified delivery location after repair.

Shuttle Service

Quotation management
For repairs not covered by guarantee, we take full responsibility for handling the quotation, from the customer communication to the corresponding value flow.

Triage
Whether smartphone or household appliance, we sort faulty equipment and allocate it to the repair centre responsible.

Domestic and international repair centres
Our professional repair partner network enables us to manage orders in a way that is both cost-efficient and competent, both at home and abroad.

Staff at our multilingual contact centre are experts when it comes to customer care in after-sales. Whether or not equipment is covered by guarantee, we provide you and your customers at the second level with a friendly, multilingual and competent service. In cooperating with repair centres in Switzerland and the EU, we manage quotations for your end customers according to individual specifications.

Our professional partner network enables us to manage orders in a way that is both cost-efficient and competent, both at home and abroad.

Sell-off
We use our network to sell your equipment at the best possible prices, to recover maximum value for any surplus stock.

Reconditioning
Our extensive experience in repair and refurbishment enables us to recondition equipment to increase its value.

Disposal
Equipment that cannot be reconditioned or sold off automatically goes into our licensed disposal process.

smartgo is our new smartphone repair service provider, bundling the repair and logistics expertise of ALSO Schweiz AG together with that of Bachmann Mobile Kommunikation AG based in Stans, an authorised service provider for Apple, Samsung, Sony and Huawei.

In cooperation with retail and telecom partners we provide uncomplicated, expert repair of the latest smartphones via online order placement and as on-the-spot solution in our shops (within either 60 minutes or 3 hours).

to smartgo.ch

swiss Post

Credentials

“With the professional ALSO Repair Solution, we were able to relieve the strain on our employees and greatly increase the efficiency in our post offices. At the same time, we were also able to increase the satisfaction of our customers and our employees significantly.”

Daniel Verri
Head of Marketing
Post CH AG / Post Offices and Sales

Case Study


Contact

Contact me for no obligation advice.

Patrick Hagen
Head of Partnermanagement
+41 41 266 23 01
Patrick.Hagen@also.com