E-Commerce

The optimal solution for all channels - logistics performance for your online shop!

Behind the scenes of your online shop, we manage the logistics solution that is right for you, enabling you to provide an individual service to all your customer segments. Flexibility, agility and customer orientation are key factors in the fast moving e-commerce business. Our response is flexible, ensuring a logistics service that is fully adaptable to the constantly changing e-commerce environment. We take care to ensure that any vision regarding omni-channel logistics and last mile optimisations are transformed into reality.


All customer channels from a warehouse: We deliver to private customers with packages, corporate customers with pallets, or the "points of sale" with dedicated transport solutions and implement the optimal solution for you.

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Individual customer solutions such as flexible delivery time slots, practical pick-up points, track&trace and deliveries to a specific floor increase the successful first time delivery rate. ALSO's operative transport management guarantees continuous supply chain visibility and lower costs for the last mile.

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A high standard of goods flow for your products in reverse logistics: From returns handling, repair triage, after sales support solutions or transportation of returns to the end customer and POS - we offer modular and integrated services precisely tailored to your needs.

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Staff at our multilingual contact centre are experts when it comes to customer care in after-sales. We provide you and your customers at the second level with a friendly, multilingual and competent service.

The professional provision of IT infrastructure and interfaces 24/7 facilitates rapid and simple integration of purchase-related information and services into your online shop or enterprise resource planning system (ERP).

Media Markt

Credentials

„Together with ALSO we successfully launched our Media Markt Online Shop in Switzerland. ALSO not only stood by our side during the implementation, they also have proven to be a reliable e-commerce partner, ensuring the smooth flow of our logistics processes which leads to very satisfied Media Markt Online customers.“

Jordan Bellazzini
Director
Media Markt e-commerce

Case Study

Contact

Contact me for no obligation advice.

Giulio Poli
Head of Project Management
+41 41 266 13 71
Giulio.poli@also.com