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Support Content Manager for Digital Services

Location: Berlin

ALSO Digital Services, a dynamic business unit and part of the bigger ALSO Group, runs one of the largest and most recognized B2B cloud marketplaces in Europe, and we are growing beyond Europe! ALSOs B2B Cloud Marketplace connects vendors’ products and services with our clients/resellers and customers. Our B2B platform is one of the market`s most comprehensive online marketplaces with a feature set built for sales, support, reporting and self-care of various cloud services.

We are looking for a support content manager to our Digital Services support team to be responsible for content available for our agents and customers. Our support team provides technical product support for various cloud services but also support for our own product, ALSO Cloud Marketplace. Support Content manager is responsible of providing both, internal and external support content.

Your duties:

  • You will setup Internal Knowledge Base for support agents
  • You will be responsible of whole process, making sure the content is up to date and easily available and promoted for the agents
  • You will manage external knowledge base and provide content in written and video format
  • You will be responsible to product announcement process making sure that our external knowledge base is always up to date

Who we are looking for:

  • You have at least 3 – 5 years experience in support content management
  • You have setup the Knowledge Base from scratch
  • You have experience in creating short user guides in video format
  • You convince with your ‘Can do’ and service oriented attitude
  • You do not shy away from working under pressure
  • You are organized and driven by details
  • You show a high degree of self-initiative combined with superior communication and team skills
  • You are fluent in English - both written and spoken, other languages are a plus
  • Plus if you have been previously working also as a technical support agent

What we offer:

  • Highly motivated international team and great team atmosphere
  • Possibility to experience a variety of issues cloud technology and increase your own knowledge
  • A nice office in Berlin Mitte
  • Flat hierarchy with space for your own ideas in a dedicated environment
  • Insights to the cloud business, being part of rapidly developing cloud business

If you are interested in working with technology, increasing your knowledge and IT skills with great colleagues, send your application now and you have a chance being a part of building cloud business at ALSO! Read more at http://also.cloud

If you found that the description above resonates with you as a person and meet the qualifications, please send your CV and application via email to jobs@also.cloud and you have chances being a part of ALSO Digital services team!