Technical Support Specialist French d/w/m
Berlin
Are you interested in solving technical challenges that let you grow day to day and consider yourself excellent in customer service? As an industry leader, the ALSO Cloud Marketplace empowers resellers with the tools to manage the customer relationship end-to-end. With ALSO’s cloud management platform, resellers be able to generate new revenue streams, increase customer retention and gain rapid entry into the cloud business. We are looking for a passionate, skilled and enthusiastic support specialist to join our cloud business support team in Berlin. Team supports resellers in 18 different countries across the Europe with the cloud services (for example O365) and ALSO Cloud Marketplace platform itself.
Job description :
- You are the first point of contact for technical questions of our resellers and provide first level support over email and phone
- You investigate and resolve issues our resellers have through fully understanding what is causing an issue in cooperation with 2nd level teams.
- You evaluate the criticality of an issue and escalate them accordingly
- You identify our resellers needs and solve complex problems in a fast and efficient way
- You take care of a great customer experience and make sure our customers get timely, satisfactory and friendly responses to their requests. You know when to run an extra mile.
- You work closely with the rest of the support team and are committed to the department goals and targets
Your profile
- Excellent communication skills (written and verbal) and the ability to communicate effectively in French (must be able to communicate in English with internal teams)
- Previous experience working in IT support
- Experience in O365, Exchange, Active Directory, SharePoint or Skype for Business
- Passionate about high level customer service
- Self-motivated and highly dedicated approach for work
- Have “can do”- attitude and keep the positive mindset even during the busy times
- Excellent organizational skills and the ability to prioritize workload
- Team player
We offer you
- Amazing opportunity to deepen your technical knowledge especially in Microsoft Cloud services
- Insight to the cloud business and work with the industry leader Cloud Marketplace
- To become an important part of a fantastic workplace with good colleagues, humor and an informal tone
- Freedom to take responsibility, grow within the team and specialize to specific cloud service
- Perks like; fruits, coffee and tea on the house, centrally located office in Berlin Mitte (working remotely is also possibility), regular team and whole office wide events, monthly public transportation ticket, home office
Read more about the ALSO Cloud Marketplace : https://www.also.cloud/
We look forward receiving your CV & application (in English) and salary expectation !
https://www.linkedin.com/jobs/cap/view/1457696095/?pathWildcard=1457696095&trk=job_capjs