Product Support Specialist (w/m/d) - Spanish
Berlin
Are you interested in challenges that let you grow day to day and consider yourself excellent in customer service? As an industry leader, the ALSO Cloud Marketplace empowers resellers with the tools to manage the customer relationship end-to-end. With ALSO cloud management platform resellers will be able to generate new revenue streams, increase customer retention and gain rapid entry into the cloud business. We are looking for a Product Support Specialist to join our support team resolving complex issues and requests concerning the ALSO Cloud Marketplace Platform. You will be supporting our 1st level specialists, internal sales teams, Service Providers and Platform-as-a-Service partners in close collaboration with our Service Providers and other internal teams.
Job Description
• Point of contact regarding the ALSO Cloud Marketplace Platform
• Assisting vendors in on-boarding their cloud services to the Marketplace
• Helping different customers (internal or external) with their issues and questions regarding the Platform
• Provide technical information, detailed troubleshooting and reports to technical teams
• Ensure excellent service standards and maintain high customer satisfaction
Your profile
• Fluent in English and Spanish
• Highly analytical mind, comprehending complex scenarios
• Previous experience working in technical support or customer service
• Customer service oriented and readiness to continuously expand your knowledge
• Self-motivated with a professional and dedicated approach to work
• You feel comfortable in working independently but also as a valuable team member.
• SQL skills a plus!
We offer you
• Insight to the cloud business and work with the industry leader Cloud Marketplace
• To become an important part of a fantastic workplace with good colleagues, humor and an informal tone
• Freedom to take responsibility, grow within the team and ALSO
• Perks like: fruits, coffee and tea on the house, centrally located office in Berlin Mitte, regular team and whole office wide events, monthly public transportation ticket, home office.
If you are interested in working with cloud technology, increasing your knowledge and IT skills with great colleagues, please send your application now and you have a chance being a part of building cloud business at ALSO! We look forward receiving your CV & application (in English) and salary expectation via LinkedIn or to human-resources-fi@also.com.
Read more about ALSO Cloud Marketplace: https://www.also.mp/